this hit me like a load of fucking bricks.
oh shit
This is so important. It makes me think of a true Story about one of the most memorable customers I’ve ever had:
When I came by the table and asked if they had any questions, one of the men looked at me and said “I have a question”.
“I have an answer!” My typical response.
He gave me a smug sort of smile and said “Oh really? Well, I appreciate you. I appreciate your help, I appreciate your attitude, I appreciate your hard work. What I want to know is, what do you appreciate about yourself?”
I was completely stumped, and I’m sure that showed on my face. He asked if I wanted to think about it for a few minutes and then come back and give him an answer. I thought about it a lot, and when I went back a few minutes later to take their order I still hadn’t come up with anything.
He responded, “Well that’s ok, but I want you to think about something for me. I’m a total stranger who’s known you for 10 minutes, and I appreciate you more than you appreciate yourself.”
